How we refurbish
Every refurbished item passes through the same process in our Darlington workshop. Source, inspect, service, document, ship. Here is what happens at each step — and what we guarantee at the end of it.
The workshop
We operate from a workshop in Darlington with the space, tooling and stock to strip, service and rebuild premium task chairs and desk systems to the standard their original manufacturers set. Every item is handled in-house — nothing is contracted out.
The process
01 / Source
Stock comes from UK corporate clearances — refurbishments, relocations, downsizes. Each consignment is inspected on arrival; anything that can’t be brought to standard is rejected before it enters the workshop.
02 / Inspect
Mechanical inspection against the manufacturer’s original spec. Frame, tilt mechanism, gas lift, armrests, mesh tension, castors. Any failure point is logged.
03 / Service
Strip-down, deep clean, consumable replacement (mesh, castors, gas lifts where indicated), re-grease, reassemble. Genuine manufacturer parts where available; equivalents only where they aren’t.
04 / Document
Photographed individually under workshop lighting. Any remaining cosmetic marks (scuffs, fading, surface wear) are noted in a per-item condition report — the same report the buyer sees on the product page.
05 / Ship
Packed for transit and delivered UK-wide. The warranty starts the day it arrives.
Condition reports
A condition report is a per-item record of what the buyer is actually getting. Mechanical condition, cosmetic notes, source provenance, refurb date. Tied to photographs of the actual unit — not stock images, not a representative example.
If a chair has a scuff on the base, the report says so and the photo shows it. If everything is showroom-fresh, the report says that too. The point is to remove the surprise.
Warranty
Every refurbished item is covered for 3 months from delivery against mechanical failure — anything in the service checklist that fails inside that window is our responsibility to fix or replace.
Cosmetic wear that was disclosed on the condition report isn’t covered (it’s already on the receipt). Anything not disclosed is.
See it in practice
